FAQs
Questions answered clearly.
Answers to your most common questions about lemon clitoral vibrators, shipping, warranty, materials, and more. If you need something else, email [email protected] — a real person replies within a day.
Shipping & delivery
How discreet is shipping?
Plain corrugated box with no logos or markings. Return address is listed as 'Thelemonclit.' Customs labels use our official company name only.
How fast does it ship?
Standard US shipping is 2–4 business days, free on every order. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid up front.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We pay duties in advance so there are no surprise charges on delivery.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns even on used products—refunds are not based on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, and silicone separation. We replace or repair at no cost for shipping.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full material details on each product page.
Is it waterproof?
Yes—IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, or poolside use.
How quiet is the motor?
33–48 dB depending on intensity—quieter than a whispered conversation. Independently verified by an audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full care instructions on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes—TSA-friendly, included silk pouch, travel lock (hold button for 5 seconds) prevents accidental activation.
Question we missed? Email [email protected]—we add new FAQs every week based on customer inquiries.